“It’s hard to get a complex emotion or a complex thought out by tapping on a screen,” Ozzie told Re/code. It’s also good at handling nuance and complexity, a shortcoming of text messages. “It’s either what we are up against or the hugest opportunity,” Ozzie said in an interview.īut Ozzie says that while the traditional phone call may be a relic, voice still has a place, particularly when workers are physically distant and not often at a computer. People talk less than ever even as they are using their phones more. Ozzie knows betting on voice is a big, and in some ways contrarian, wager. The Lotus Notes founder and former Microsoft executive has been working for the past couple of years on Talko - a mobile app to allow workgroups to share information, largely through voice. Ray Ozzie has been quiet for a while now, but it’s not because he has nothing to talk about.
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